Privacy Policy

This Privacy Policy explains how Sentinel Relay collects, uses, and protects information when you use the Service.

1. Information we collect

• Account data: name, email, role, agency, and authentication data (passwords are stored hashed; optional TOTP secrets).
• Usage & security data: page views, login records, IP address, browser/device information, used for analytics and account security.
• Creator & content data: public metrics for the creators your agency tracks (views, engagement, streams), and, where a creator authorises a connection, analytics retrieved via the relevant platform API.
• Outreach data: prospect contact details you enter and records of outreach you send.

2. How we use information

To provide and secure the Service, generate analytics and reports, send notifications you configure, and improve the product. We do not sell personal information.

3. Third-party APIs and YouTube

We use Google/YouTube, Twitch, Discord, and TikTok APIs to provide functionality. This application uses YouTube API Services. Where a creator authorises a YouTube connection, we access their YouTube channel and video metadata (youtube.readonly) and their YouTube Analytics reports — views, watch time, retention, subscribers gained/lost, traffic sources, geography, and demographics (yt-analytics.readonly). All access is read-only; we never request or collect revenue or monetary data, and we cannot post, edit, or modify anything on the channel. OAuth refresh tokens for authorised connections are encrypted at rest, and connected analytics data is encrypted at rest. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. By connecting YouTube you also agree to the YouTube Terms of Service, and Google’s use of your data is governed by the Google Privacy Policy. You can revoke our access at any time via your connection settings or at Google security settings.

4. Google/YouTube data access and sharing

Google/YouTube data is available only to the connected creator and authorised users of their linked agency who need it to operate the creator program. It is not visible to other agencies, sold, used for advertising, or shared with data brokers. Infrastructure providers process it only as needed to operate and secure Sentinel Relay.

5. Disconnecting and deleting connected data

Disconnecting a YouTube channel revokes Sentinel Relay's access and deletes the stored OAuth connection and connected YouTube analytics from Sentinel Relay. The creator can also revoke access through Google security settings.

6. Storage, security & retention

Data is hosted on our server infrastructure with access controls, encrypted transport (HTTPS), rate limiting, and account protections. Usage analytics are retained on a rolling basis (e.g., 90 days) and other data for as long as needed to provide the Service or as required by law.

7. Your choices & rights

You may access, correct, or request deletion of your personal data, and disconnect authorised platform connections at any time. Contact us at [email protected] to exercise these rights.

8. Cookies

We use a session cookie (Secure, HttpOnly) for authentication and a CSRF token. We do not use third-party advertising cookies.

9. Contact

Questions about this policy or requests to access or delete your data can be sent to [email protected].